Terms of service

• All items are final sale. If for any reason you are not happy with your order, please contact us right away & we will do our best to work with you to resolve the issue. 

 

Shipping Policies:

• READY TO SHIP ITEMS: After your order is placed and paid for in full, the items will be shipped within 5 business days unless we notify you otherwise. If there is a reason you need your items sooner please shoot us an email and we will arrange to have your items rushed. Orders placed after 5pm on Friday will be processed the following Monday.
• CUSTOM ITEMS: Turn around time for custom pieces varies and will be discussed when a customer is placing their order. If an issue arises where turn around time may need to be extended, the customer will be notified right away.
• USPS Priority mail services include $100 insurance. For this reason, we only use USPS Priority mail services. If you wish to purchase additional insurance for your items, please notify us before placing an order.
• If a customer provides an incorrect address and The Shining AM ships it there, it will be the customer's responsibility. The Shining AM will not assume responsibility for invalid information that was provided by the customer at check out.
• The Shining AM will not assume responsibility for lost/stolen packages. If you get a "delivered" notification and you have not received your package, The Shining AM is not responsible. You must call your local United States Postal Service location or your local law enforcement. 

General Policies:

• The Shining AM is not responsible for customer wrist, ring, or necklace sizing errors. We highly recommend getting your ring size measured by a professional or ordering a ring sizer from our site to accurately measure your ring size. 
• We strive to fill and ship your orders as soon as possible, therefore we cannot cancel or change orders once they have been placed.
• The Shining AM reserves the right to cancel or refuse orders at any time. 

• All items are either handmade or hand-strung, making them unique and full of character. 
• All products are made from .925 sterling and fine silver. 
• All metal is sourced through reputable jeweler supply companies. 
• All stones are sourced through lapidaries, gem shows, mine owners, and jeweler supply companies. 
• All of the stones used in our pieces are natural (unless stated in the listing) and can vary. All items are well represented in listing, although colors can vary slightly from monitor to monitor. 
• All of the stones used in our pieces are genuine and may contain mineral deposits. Each specific listing has a list of the materials used for reference. 
• Since the stones we use are unique, they may have an uneven texture or shape which only adds to their beauty. 
• The stones we use are genuine and delicate, meaning dropping or harsh impacts could cause your stone to fracture or crack. The Shining AM assumes no liability for broken stones. 

 

• We take pride in offering high-quality leather products made from premium materials. Our items are crafted using genuine leather, selected for its durability, appearance, and ability to age beautifully over time.
• Each product is handmade with attention to detail, using traditional and modern techniques to ensure long-lasting quality and performance. 

Cleaning/Care:

• Sterling silver naturally tarnishes over time. If you wish to remove patina or tarnish, you can do so easily with a polishing cloth. Never use solvent, jewelry cleaners, or steam cleaners as they may damage your piece.
• Protect your jewelry against hard or abrasive surfaces.
• Regularly inspect jewelry to ensure that settings, clasps, and joints are secure. 
• We recommend removing your jewelry for water related or labor activities.
• Remove your jewelry before washing your hands, using hand sanitizers, or lotions. 
• Avoid exposing your jewelry to heat, chemicals, oils, lotions, extreme temperatures, household cleaners, and ultrasonic cleaners. 
• For leather items it is highly recommended to keep your product out of weather and to only oil with 100% need foot oil.